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Return policy
If you change your mind and want to return the item for a refund, you can contact our customer service department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within sixteen-thirty (16-30) days from purchase, arrangement can be made for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including Delivery Charges (service charge included)). We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns. This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

Return Merchandise Authorization (RMA) Procedures
Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day). Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Refund Policy
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

If you want to return the item, please click contact us to request an RMA number.